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500: Internal Server Error

The 500 (Internal Server Error) status code indicates that the server encountered an unexpected condition that prevented it from fulfilling the request.

 

Code 500
Description Internal server error.
Generic Cause System encountered an unexpected problem and is being tracked.
Quick Fix Try again, post the issue on our forum or contact api-support@equinix.com.

EQ-2010101

Code EQ-2010101
Description

The server has encountered an unexpected error. We apologize for the inconvenience. Please try again later.

Generic Cause The system has encountered an unexpected problem.
Quick Fix Try again, post the issue on our forum or contact api-support@equinix.com

 

 Error scenario example

ERROR
CODE:             "EQ-2010101"
MESSAGE:          "The server has encountered an unexpected error. We apologize for the inconvenience. Please try again later."

 

Try calling the API again.

 

Retry calling the API URL. 

 

curl -X 

GET "https://api.equinix.com/v2/quotes/1-203123456789?ibxs=CH1"

-H "Content-type: application/json"

-H "Authorization: Bearer qwErtY8zyW1abcdefGHI"  

EQ-2012101

Code EQ-2012101
Description

The server has encountered an unexpected error. We apologize for the inconvenience. Please try again later.

Generic Cause The system has encountered an unexpected problem.
Quick Fix Try again, post the issue on our forum or contact api-support@equinix.com.

 

 Error scenario example

ERROR
CODE:             "EQ-2012101"
MESSAGE:          "The server has encountered an unexpected error. We apologize for the inconvenience. Please try again later."

 

Try calling the API again.

 

Retry calling the API URL.

 

curl -X 

POST "https://api.equinix.com/colocations/v2/orders/crossConnects"

-H "Content-type: application/json"

-H "Authorization: Bearer qwErtY8zyW1abcdefGHI" 

-d '{
   "details": [
    {
      "aSide": {
        "connectionService": "Multi-Mode Fiber",
        "mediaType": "50 MICRON MULTI-MODE FIBER OM3",
        "protocolType": "10 GIG ETHERNET",
        "connectorType": "ST",
        "patchPanel": {
          "id": "PP:0101:1234567"
        }
      },
      "zSide": {
        "connectorType": "SC",
        "connectionService": "Multi-Mode Fiber",
        "circuitId": "1-23123123",
        "patchPanel": {
          "id": "PP:0101:1010101"
        }
      }
    }
  ]
}'

EQ-2014101

Code EQ-2014101
Description

The server has encountered an unexpected error. We apologize for the inconvenience. Please try again later.

Generic Cause The system has encountered an unexpected problem.
Quick Fix Try again, post the issue on our forum or contact api-support@equinix.com.

 

 Error scenario example

ERROR
CODE:             "EQ-2014101"
MESSAGE:          "The server has encountered an unexpected error. We apologize for the inconvenience. Please try again later."

 

Try calling the API again.

 

Retry calling the API URL.

 

curl -X 

GET "https://api.equinix.com/colocations/v2/orders/1-203123456789" 

-H "Content-type: application/json"

-H "Authorization: Bearer qwErtY8zyW1abcdefGHI"  

EQ-2016101

Code EQ-2016101
Description

The server has encountered an unexpected error. We apologize for the inconvenience. Please try again later.

Generic Cause The system has encountered an unexpected problem.
Quick Fix Try again, post the issue on our forum or contact api-support@equinix.com.

 

 Error scenario example

ERROR
CODE:             "EQ-2016101"
MESSAGE:          "The server has encountered an unexpected error. We apologize for the inconvenience. Please try again later."

 

Try calling the API again.

 

Retry calling the API URL.

 

curl -X

POST "https://api.equinix.com/colocations/v2/orders/workVisits"

-H "content-type: application/json"

-H "authorization: Bearer qwErtY8zyW1abcdefGHI"

-d '{
   "details": {
    "cages": [
      {
        "id": "AM1:01:000111"
      }
    ],
    "visitStartDateTime": "2020-11-02T10:45:41.564Z",
    "visitEndDateTime": "2020-11-04T10:45:41.564Z",
    "visitors": [
      {
        "registeredUsers": [
          "johndoe123"
        ]
      }
    ]
  }
}'

EQ-2021101

Code EQ-2021101
Description

The server has encountered an unexpected error. We apologize for the inconvenience. Please try again later.

Generic Cause The system has encountered an unexpected problem.
Quick Fix Try again, post the issue on our forum or contact api-support@equinix.com.

 

 Error scenario example

ERROR
CODE:             "EQ-2021101"
MESSAGE:          "The server has encountered an unexpected error. We apologize for the inconvenience. Please try again later."

 

Try calling the API again.

 

Retry calling the API URL.

 

curl -X 

GET "https://api.equinix.com/access/v2/users/username1" 

-H "Content-type: application/json"

-H "Authorization: Bearer qwErtY8zyW1abcdefGHI"  

EQ-2061101

Code EQ-2061101
Description

The server has encountered an unexpected error. We apologize for the inconvenience. Please try again later.

Generic Cause The system has encountered an unexpected problem.
Quick Fix Try again, post the issue on our forum or contact api-support@equinix.com

 

 Error scenario example

ERROR
CODE:             "EQ-2061101"
MESSAGE:          "The server has encountered an unexpected error. We apologize for the inconvenience. Please try again later."

 

Try calling the API again.

 

Retry calling the API URL. 

 

curl -X

GET "https://api.equinix.com/colocations/v2/connectionServices?ibx=AT1"

-H "content-type: application/json"

-H "authorization: Bearer qwErtY8zyW1abcdefGHI"

EQ-2086101

Code EQ-2086101
Description

The server has encountered an unexpected error. We apologize for the inconvenience. Please try again later.

Generic Cause The system has encountered an unexpected problem.
Quick Fix Try again, post the issue on our forum or contact api-support@equinix.com

 

 Error scenario example

ERROR
CODE:             "EQ-2086101"
MESSAGE:          "The server has encountered an unexpected error. We apologize for the inconvenience. Please try again later."

 

Try calling the API again.

 

Retry calling the API URL. 

 

curl -X 

GET "https://api.equinix.com/v2/invoices?startDate=2020-10-01&endDate=2021-01-01" 

-H "Content-type: application/json"

-H "Authorization: Bearer qwErtY8zyW1abcdefGHI"  

EQX-111-500

The system had encountered an unexpected problem and we are tracking it with error code.

 

Code

EQX-111-500

Description

The system had encountered an unexpected problem and we are tracking it with error code.

Generic Cause

The system encountered an unexpected problem and it is being tracked.

Quick Fix Try again, post the issue on our forum, or contact api-support@equinix.com.

 

 Error scenario example

ERROR   

CODE:       "EQX-111-500"
MESSAGE:    "The system had encountered an unexpected problem and we are tracking it with error code."

 

Try calling the API again.

 

Retry calling the API URL.

curl -X

POST "https://api.equinix.com/v1/orders/smarthands/other" 

-H "Content-type: application/json"

-H "Authorization: Bearer qwErtY8zyW1abcdefGHI"

-d '{
   "ibxLocation": {
    "ibx": "AM1",
    "cages": [
      {
        "cage": "AM1:0A:00BC11",
        "cabinets": [
          "AM1:0A:00BC11:0123"
        ],
        "accountNumber": "123321"
      }
    ]
  },
  "schedule": {
    "requestedCompletionDate": "2019-10-22T08:40:28.574Z",
    "scheduleType": "EXPEDITED"
  },
  "serviceDetails": {
    "scopeOfWork": "Prepare a desk and chair by the cage."
  },
  "contacts": [
    {
      "contactType": "ORDERING",
      "userName": "andrew1"
    },
    {
      "contactType": "TECHNICAL",
      "userName": "andrew1",
      "workPhone": "1111111",
      "workPhonePrefToCall": "NEVER"
    },
    {
      "contactType": "NOTIFICATION",
      "userName": "andrew1"
    }
  ]
}