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How to Guide

Learn how to place a variety of orders using EMG!


Required Permissions:
To use EMG, the user must have below permissions for the required Equinix Datacenters. If you are unaware of your user permissions, contact your Master Administrator. These permissions can be found under Administration & Ordering permission catalog of Equinix Customer Portal (


1) Trouble Ticket (BreakFix) – Trouble Ticket Permission
2) Shipments – Shipments Permission
3) Work Visit – Work Visit Permission
4) SmartHands – SmartHands Permission