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Pre-requisites

  •   You have to provision a JSON based messaging queue. 
  •   You have valid user credentials.
  •   You have been authorized to access the developer portal.
  •   You have configured Equinix Queue connection details in your system.
  •   You have been authorized permissions for orders and notifications by your Master Administrator.

 

Order Management

​Create a Trouble Ticket order 

  • Mandatory permission: Trouble Ticket ordering permission 
    • Additional permission that may be required: View Install Base permission (if you want to include an asset ID number and need to retrieve it)

 

Create a Smart Hands order

  • Mandatory permission: Smart Hands ordering permission
    • Additional permission that may be required: IBX Access Services ordering permission (if you need to schedule a Work Visit order for a Cage Access Escort Smart Hands order)
    • Additional permission that may be required: Shipments ordering permission (if you need to schedule an Inbound Shipping order for an Unpack Shipments or Locate Packages Smart Hands order)
    • Additional permission that may be required: View Install Base permission (if you need to retrieve the serial number of a cross connect for a Patch Cable Installation or Patch Cable Removal Smart Hands order)

 

Schedule On-Site Services

  • Mandatory permission: Work Visit ordering permission

 

Schedule Shipments

  • Mandatory permission: Shipments ordering permission