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4000: Internal Error

Error Code



Internal error.

Generic Cause

The request is missing a key input parameter.

Quick Fix Try again by reviewing the required parameters and post the issue on our forum or contact


 Error scenario example

    "payLoad": {},
    "status": {
        "type": "ERROR",
        "statuscode": "4000",
        "msg": "INTERNAL_ERROR"


Retry calling the API URL.


The ibx is missing in the URL. Add the '&ibx=CH1' and try again.

curl -X 

GET ""  

-H "content-type: application/json"

-H "authorization: Bearer asxQMSbBwcNzI2fCCNwSwTh3phV2