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Troubleshooting

Equinix uses HTTP response status codes to indicate the success or failure of your API requests. If your request fails, an Equinix error code will be returned using the appropriate status code.

 

In general, there are three status code ranges you can expect:

 

2xx Success - confirm that your request worked as expected

    200: Success

 

4xx Client error - indicate an error due to the information provided (e.g., a required parameter was omitted)

    400: Bad Request

    401: Unauthorized

    404: Resource not found

    415: Unsupported media type

    429: Too many request Error

 

5xx Server error - indicate an error with Equinix’s servers

    500: Internal Server Error

    503: Service unavailable

 

Equinix IBX SmartView error codes

    3001: Invalid Level Type

    4000: Internal Error

 

The possible Equinix error codes that can be returned, along with additional information about how to resolve them, have been compiled for each status code for your convenience.