Developer Forum General Discussion sandbox api: "Error in getting user's profile"Closed
API User
Wednesday, October 21, 2020 - 17:03

I requestet a bearer token ... no problem.
As I try to get the userport with that valid bearer token, I get an error.
Did I miss something ?
Do I need an extra acceptance from our account manager to use my account in the sandbox ?

- my curl request:
  curl -ki --request GET \
  --url \
  --header 'accept: application/json' \
  --header 'authorization: Bearer <my Token>' \
  --header 'content-type: application/json'

- the http response:
HTTP/1.1 500 Internal Server Error
- with this error body:
{"errorCode":"IC-USR-014-01","errorMessage":"Error in getting user's profile"}

API User
Wednesday, November 4, 2020 - 18:18

playground is working, sandbox does not.

Maybe the sandbox is not working ?

Wednesday, November 4, 2020 - 21:06

Hi there,

Could you please confirm that you can access this API in the Production environment? If you're able to access this API in the Production environment, I'd suggest you send a mail to with your username for detailed analysis.

-Equinix Developer Community

API User
Friday, November 6, 2020 - 07:21

Thank's, production works.

I tried to contact the support team via the contact us form.