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5
Ans
176
views
Issue with Shipments API
I'm currently getting a 400 response without any sort of indication of what the problem may be. Here is an example request that I am sending with some information redacted:   { "ibxLocation": { "cages": [ { "cage": "AM2:1234", "accountNumber": "1234" } ], "ibx": "AM2" }, "customerReferenceNumber": null, "serviceDetails": { "estimatedDateTime": "2019-07-27T00:00:00+00:00", "shipmentDetails": { "noOfBoxes": 3, "trackingNumber": [ "123123123" ], "inboundType": "CARRIER", "description": null, "carrierName": "UPS" } }, "contacts": [ { "contactType": "NOTIFICATION", "userName": "test@test.com", "name": "First Last" }, { "contactType": "ORDERING", "userName": "test@test.com", "name": "First Last" } ] }   Please let me know if you need any information so that we can resolve this issue.    
1
Ans
140
views
Issues with Work Visit API
Hi Mohit, I have successfully accessed my sandbox and have been attempting to send some workvisit requests. Needless to say I am experiencing a number of issues. Mostly I can get around these but there’s an odd one I am blocked with. Maybe you can help me to work out what might be the issue ?   Received an error : {      "errors":[         {            "code":"EQX-161-403",          "message":"Insufficient permission to access the resource or invoke the request."       }    ],    "ticketId":"190801140754602" } I’m not sure what this error means but I definitely is preventing me from receiving any sensible responses.. Are you able to assist ? Best regards,  
1
Ans
170
views
Unable to access the assets AP
I have been testing several API for the customer portal.  So far all seem to work except for the assets api.  I get the error "You are not authorized to access the api".  How do I get authorization?
1
Ans
170
views
Workvisit schedule timestamps
I'm trying to use the Workvisit_v1 API endpoint. When I submit the request it goes through fine but the timestamps for startDateTime and endDateTime appear to be modified when they are displayed in the Equinix portal. What format should these timestamps be submitted in? GMT?
1
Ans
168
views
Generate Report Periodically
If I want Install Base report to be updated periodically should I change one of these parameters?  "scheduleType": "ONE_TIME",  "period": "NONE" We want it to be up to date at least monthly   
1
Ans
190
views
Using ECP API's
We would like to request permissions to the ECP APIS. Is there anything else required to enable this for our cages and cabinets?
1
Ans
161
views
Refresh Token is not working
After switching to client_credential flow, my refresh token integration is no longer working. Please help!
1
Ans
175
views
Not getting Refresh Token
When I use grant_type as 'client_credential' in mu oauth API, I am no longer getting refresh token in response. This has broken my integration. I don't know how to refresh my access_token when it expires after 60 mins
1
Ans
283
views
Smart Hands using API
How to place an order for Smart Hands with API? Details and links will be appreicated!
1
Ans
278
views
Order Status
When I create an order through API, how do I go about checking the order status? Things like, in queue, or waiting for validation, or complete, etc.?

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