https://developer.equinix.com
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Smarth Hands ticket api
Hello guys, I am new in using curl and I have a qeustion.  How it looks the final example autharization form + get smart hands type.   curl -X POST 'https://api.equinix.com/oauth2/v1/token' -H "content-type: application/json" -d '{ "grant_type": "client_credentials", "client_id": "ABCDE12345", "client_secret": "FGHIJ67890" }'     curl -X GET "https://api.equinix.com/v1/orders/smarthands/types" -H "content-type: application/json" -H "authorization: Bearer qwErtY8zyW1abcdefGHI"   I don't understand how to combine these two example in one  and why I have to use second time -H "authorization: Bearer qwErtY8zyW1abcdefGHI" Thank you.
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New WorkVisit validation error
We have been using the https://developer.equinix.com/content/api/work-visitv1?view=product-catalog#/Workvisit/workVisitOrder API endpoint for a while now and we now have a new validation error that is causing a failure to use the API endpoint: {"error":"Unable to create access request with Equinix. Status code = 400, error = {\"errors\":[{\"code\":\"EQX-161-6119\",\"fields\":[\"\/attachments\"],\"message\":\"Justification form is mandatory for visiting the IBX : %s. Justification is available to download as part of work visit page in Equinix Customer Portal.\",\"messageParams\":[\"CH3\"]}],\"ticketId\":\"redacted\"}"} This appears to be a new validation error. I haven't seen anything regarding changes to the published API. Do you guys know if this is a bug or a new requirement? 
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Update and Cancel APIs?

Hello, I know Equinix has APIs for initiation (i.e Create Shipment order) but I was wondering whether you have plans to introduce Update and Cancel APIs for your services.


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215
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Issues with work visits API
I'm getting the following error for my work visit requests: You don't have permission to access this cabinet I've checked the list that I am sending against the list that is returned via the getLocation endpoint (https://developer.equinix.com/content/api/work-visitv1?view=product-catalog#/Workvisit/getLocation). Is there any way to determine which cabinet is causing this issue? I have the full payload that I am sending available upon request. Thanks, Dustin
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656
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Generate Report Periodically
If I want Install Base report to be updated periodically should I change one of these parameters?  "scheduleType": "ONE_TIME",  "period": "NONE" We want it to be up to date at least monthly   
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API to retrieve the billing at
Hello Team,   I am new to Equinix API's. I tried searching for API that could be used to retrieve the bill and duration of a specific ticket but failed to get the information. I see that there are APIs to generate bills periodically but do not see the one that I mentioned earlier. Could someone from the community or support tream help me with my requirements. I am looking for some relavant pointers so that I can tweak them as per my requirement.   Thanks Giridhar RHCA(DevOps,Infrastructure & cloud) 
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Unexpected problem
Hi, I'm receving 'The system had encountered an unexpected problem and we are tracking it with error code." error when attempting to post workvisits or returieve location details. I'm using a correct setof credentials and the correct bearer token but there seems to be an issue with any request I make to the sandboxapi ! https://sandboxapi.equinix.com/v1/orders/workvisit/locations?detail=true {     "serviceDetails":{         "schedule":{             "endDateTime":"2020-01-20T15:54:04+00:00",             "startDateTime":"2020-01-20T14:54:04+00:00"         },         "visitors":[             {                 "company":"xxxxxxx",                 "firstName":"[Test]NTTS01",                 "lastName":"[Test]NTTS01"             },             {                 "lastName":"person",                 "firstName":"A",                 "company":"A corp"             }         ]     },     "contacts":[         {             "contactType":"NOTIFICATION",             "userName":"xxxxxxxx"         },         {             "contactType":"ORDERING",             "userName":"xxxxxxx"         }     ],     "ibxLocation":{         "ibx":"LD4",         "cages":[             {                 "cabinets":[                     "0000"                 ],                 "accountNumber":"xxxxxxx",                 "cage":"LD4:01:001S14"             }         ]     },     "customerReferenceNumber":"xxxxxxx" }   Can anyone help me !    
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Which API to use for IBX Visit
Which API call should one use to retrieve datacenter visit history?
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677
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Issue with Shipments API
I'm currently getting a 400 response without any sort of indication of what the problem may be. Here is an example request that I am sending with some information redacted:   { "ibxLocation": { "cages": [ { "cage": "AM2:1234", "accountNumber": "1234" } ], "ibx": "AM2" }, "customerReferenceNumber": null, "serviceDetails": { "estimatedDateTime": "2019-07-27T00:00:00+00:00", "shipmentDetails": { "noOfBoxes": 3, "trackingNumber": [ "123123123" ], "inboundType": "CARRIER", "description": null, "carrierName": "UPS" } }, "contacts": [ { "contactType": "NOTIFICATION", "userName": "test@test.com", "name": "First Last" }, { "contactType": "ORDERING", "userName": "test@test.com", "name": "First Last" } ] }   Please let me know if you need any information so that we can resolve this issue.    
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652
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Issues with Work Visit API
Hi Mohit, I have successfully accessed my sandbox and have been attempting to send some workvisit requests. Needless to say I am experiencing a number of issues. Mostly I can get around these but there’s an odd one I am blocked with. Maybe you can help me to work out what might be the issue ?   Received an error : {      "errors":[         {            "code":"EQX-161-403",          "message":"Insufficient permission to access the resource or invoke the request."       }    ],    "ticketId":"190801140754602" } I’m not sure what this error means but I definitely is preventing me from receiving any sensible responses.. Are you able to assist ? Best regards,  

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