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129
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Issues with work visits API
I'm getting the following error for my work visit requests: You don't have permission to access this cabinet I've checked the list that I am sending against the list that is returned via the getLocation endpoint (https://developer.equinix.com/content/api/work-visitv1?view=product-catalog#/Workvisit/getLocation). Is there any way to determine which cabinet is causing this issue? I have the full payload that I am sending available upon request. Thanks, Dustin
2
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577
views
Generate Report Periodically
If I want Install Base report to be updated periodically should I change one of these parameters?  "scheduleType": "ONE_TIME",  "period": "NONE" We want it to be up to date at least monthly   
0
Ans
177
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API to retrieve the billing at
Hello Team,   I am new to Equinix API's. I tried searching for API that could be used to retrieve the bill and duration of a specific ticket but failed to get the information. I see that there are APIs to generate bills periodically but do not see the one that I mentioned earlier. Could someone from the community or support tream help me with my requirements. I am looking for some relavant pointers so that I can tweak them as per my requirement.   Thanks Giridhar RHCA(DevOps,Infrastructure & cloud) 
1
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280
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Unexpected problem
Hi, I'm receving 'The system had encountered an unexpected problem and we are tracking it with error code." error when attempting to post workvisits or returieve location details. I'm using a correct setof credentials and the correct bearer token but there seems to be an issue with any request I make to the sandboxapi ! https://sandboxapi.equinix.com/v1/orders/workvisit/locations?detail=true {     "serviceDetails":{         "schedule":{             "endDateTime":"2020-01-20T15:54:04+00:00",             "startDateTime":"2020-01-20T14:54:04+00:00"         },         "visitors":[             {                 "company":"xxxxxxx",                 "firstName":"[Test]NTTS01",                 "lastName":"[Test]NTTS01"             },             {                 "lastName":"person",                 "firstName":"A",                 "company":"A corp"             }         ]     },     "contacts":[         {             "contactType":"NOTIFICATION",             "userName":"xxxxxxxx"         },         {             "contactType":"ORDERING",             "userName":"xxxxxxx"         }     ],     "ibxLocation":{         "ibx":"LD4",         "cages":[             {                 "cabinets":[                     "0000"                 ],                 "accountNumber":"xxxxxxx",                 "cage":"LD4:01:001S14"             }         ]     },     "customerReferenceNumber":"xxxxxxx" }   Can anyone help me !    
3
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302
views
Which API to use for IBX Visit
Which API call should one use to retrieve datacenter visit history?
5
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592
views
Issue with Shipments API
I'm currently getting a 400 response without any sort of indication of what the problem may be. Here is an example request that I am sending with some information redacted:   { "ibxLocation": { "cages": [ { "cage": "AM2:1234", "accountNumber": "1234" } ], "ibx": "AM2" }, "customerReferenceNumber": null, "serviceDetails": { "estimatedDateTime": "2019-07-27T00:00:00+00:00", "shipmentDetails": { "noOfBoxes": 3, "trackingNumber": [ "123123123" ], "inboundType": "CARRIER", "description": null, "carrierName": "UPS" } }, "contacts": [ { "contactType": "NOTIFICATION", "userName": "test@test.com", "name": "First Last" }, { "contactType": "ORDERING", "userName": "test@test.com", "name": "First Last" } ] }   Please let me know if you need any information so that we can resolve this issue.    
1
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568
views
Issues with Work Visit API
Hi Mohit, I have successfully accessed my sandbox and have been attempting to send some workvisit requests. Needless to say I am experiencing a number of issues. Mostly I can get around these but there’s an odd one I am blocked with. Maybe you can help me to work out what might be the issue ?   Received an error : {      "errors":[         {            "code":"EQX-161-403",          "message":"Insufficient permission to access the resource or invoke the request."       }    ],    "ticketId":"190801140754602" } I’m not sure what this error means but I definitely is preventing me from receiving any sensible responses.. Are you able to assist ? Best regards,  
1
Ans
568
views
Unable to access the assets AP
I have been testing several API for the customer portal.  So far all seem to work except for the assets api.  I get the error "You are not authorized to access the api".  How do I get authorization?
1
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584
views
Workvisit schedule timestamps
I'm trying to use the Workvisit_v1 API endpoint. When I submit the request it goes through fine but the timestamps for startDateTime and endDateTime appear to be modified when they are displayed in the Equinix portal. What format should these timestamps be submitted in? GMT?
1
Ans
673
views
Using ECP API's
We would like to request permissions to the ECP APIS. Is there anything else required to enable this for our cages and cabinets?

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