2023

Equinix Messaging Gateway - June 2023 R2023.3.0 Release Notes

Release Overview
Release date: June 12, 2023
This release supports customers with the ability to request a large Smart Hands orders. We also added the possibility to call Technical Contact person while creating smart hands in EMG.
To view the related Documentation, refer to the respective methods in the Summary below.

Feature

Summary of Release

SmartHands Order (new)

For SmartHands Order: Customers can now request a Large SmartHands (SH) orders via EMG. The Large SH means: Any cabling request greater than 24 cables. Maximum limit: 200 cables. Equipment installation build greater than 100 rack units (RU) in total equipment size. Maximum limit: 500 RU’s. For Create SmartHands: Equinix now gives additional call contact possibilities (to request communication between an Equinix technician and a designated Primary Technical Contact person) through the following fields: CallContactBeforeStart - before the work begins CallContactBeforeComplete - once the work is completed See SmartHands Order under the Order Management section for more information

Equinix Messaging Gateway - April 2023 R2023.2.0 Release Notes

Release Overview
Release date: April 17, 2023
This release supports customers with the ability to place service requests and trouble tickets associated with Equinix Managed Services and the ability to respond to smart hands inbox negotiation.
To view the related Documentation, refer to the respective methods in the Summary below.

Feature	Summary of Release
Managed Services (new)	Managed Services: Customers can now submit Equinix Managed Services trouble tickets and service requests via EMG. The following use cases are supported: Create a case (trouble ticket/service request) Update a case Receive and send notifications of case status (update of trouble ticket/order of service) Creates and sends notifications to the client application. See Managed Services under the Getting Started section for more information.
SmartHands Order (new)	For Outgoing Notification: For an outgoing notification, Equinix will now return additional order information using the defined pending negotiation states in the SubState field: Pending Expedite Negotiation Pending Scheduled Negotiation For Update SmartHands: For expedited orders, customers based on the SubState states can respond with the appropriate actions: APPROVE - Approve order to proceed according to the proposed date and time from Equinix. APPROVE_NON_EXPEDITE - Approve order to proceed without expedite. The order is proceed according to standard scheduling. CANCEL - Cancel order item.

Equinix Messaging Gateway - March 2023 R2023.1.1 Release Notes

Release Overview
Release date: March 13, 2023
This release updates the Access and Authentication section to show the authentication options.
To view the related Documentation, refer to the respective methods in the Summary below.

Feature	Summary of Release
General guidance on access and authentication (update)	Access and Authentication: Explained authentication methods while subscribing to the EMG.  This includes Equinix's Client Credentials and Certificate-based authentication. Also, provided examples of how to generate a signature using RSA-SHA256 encryption. See Access and Authentication under the Getting Started section for more information.

Equinix Messaging Gateway - February 2023 R2023.1 Release Notes

Release Overview
Release date: February 13, 2023
With this release, we provide an update to SmartHands Order.
To view the related Documentation, refer to the respective methods in the Summary below.

Feature	Summary of Release
SmartHands Order (update)	For SmartHands Order: We return the timestamp in UTC ISO 8601 DateTime format instead of IBX local times.