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Effective 10 September 2024, API Documentation can be found on our Equinix Product Documentation site.
The content on this page will not be updated after 1 Oct 2024 and will be inaccessible after 31st Dec 2024.


500: Internal Server Error

The 500 (Internal Server Error) status code indicates that the server encountered an unexpected condition that prevented it from fulfilling the request.

Code500
DescriptionInternal server error.
Generic CauseSystem encountered an unexpected problem and is being tracked.
Quick FixTry again later, post the issue on our Equinix Community forum, or contact api-support@equinix.com.

EQ-2010101​

CodeEQ-2010101
DescriptionThe server has encountered an unexpected error. We apologize for the inconvenience. Please try again later.
Generic CauseThe system has encountered an unexpected problem.
Quick FixTry again later, post the issue on our Equinix Community forum, or contact api-support@equinix.com.
ERROR SCENARIO EXAMPLE
ERROR CODE:  "EQ-2010101"
MESSAGE:     "The server has encountered an unexpected error. We apologize for the inconvenience. Please try again later."
 

Try calling the API again.

Retry calling the API URL. 

curl -X 
GET "https://api.equinix.com/v2/quotes/1-203123456789?ibxs=CH1"
-H "Content-type: application/json"
-H "Authorization: Bearer qwErtY8zyW1abcdefGHI"

EQ-2012101​

CodeEQ-2012101
DescriptionThe server has encountered an unexpected error. We apologize for the inconvenience. Please try again later.
Generic CauseThe system has encountered an unexpected problem.
Quick FixTry again later, post the issue on our Equinix Community forum, or contact api-support@equinix.com.
ERROR SCENARIO EXAMPLE
ERROR CODE:  "EQ-2012101"
MESSAGE:     "The server has encountered an unexpected error. We apologize for the inconvenience. Please try again later."
 

Try calling the API again.

Retry calling the API URL.

curl -X 
POST "https://api.equinix.com/colocations/v2/orders/crossConnects"
-H "Content-type: application/json"
-H "Authorization: Bearer qwErtY8zyW1abcdefGHI" 
-d '{
   "details": [
    {
      "aSide": {
        "connectionService": "Multi-Mode Fiber",
        "mediaType": "50_MICRON MULTI-MODE_FIBER_OM3",
        "protocolType": "10_GIG_ETHERNET",
        "connectorType": "ST",
        "patchPanel": {
          "id": "PP:0101:1234567"
        }
      },
      "zSide": {
        "connectorType": "SC",
        "connectionService": "Multi-Mode Fiber",
        "circuitId": "1-23123123",
        "patchPanel": {
          "id": "PP:0101:1010101"
        }
      }
    }
  ]
}'

EQ-2014101​

CodeEQ-2014101
DescriptionThe server has encountered an unexpected error. We apologize for the inconvenience. Please try again later.
Generic CauseThe system has encountered an unexpected problem.
Quick FixTry again later, post the issue on our Equinix Community forum, or contact api-support@equinix.com.
ERROR SCENARIO EXAMPLE
ERROR CODE: "EQ-2014101"
MESSAGE:    "The server has encountered an unexpected error. We apologize for the inconvenience. Please try again later."
 

Try calling the API again.

Retry calling the API URL.

curl -X 
GET "https://api.equinix.com/colocations/v2/orders/1-203123456789" 
-H "Content-type: application/json"
-H "Authorization: Bearer qwErtY8zyW1abcdefGHI"

EQ-2016101​

CodeEQ-2016101
DescriptionThe server has encountered an unexpected error. We apologize for the inconvenience. Please try again later.
Generic CauseThe system has encountered an unexpected problem.
Quick FixTry again later, post the issue on our Equinix Community forum, or contact api-support@equinix.com.
ERROR SCENARIO EXAMPLE
ERROR CODE:  "EQ-2016101"
MESSAGE:     "The server has encountered an unexpected error. We apologize for the inconvenience. Please try again later."
 

Try calling the API again.

Retry calling the API URL.

curl -X
POST "https://api.equinix.com/colocations/v2/orders/workVisits"
-H "content-type: application/json"
-H "authorization: Bearer qwErtY8zyW1abcdefGHI"
-d '{
   "details": {
    "cages": [
      {
        "id": "AM1:01:000111"
      }
    ],
    "visitStartDateTime": "2020-11-02T10:45:41.564Z",
    "visitEndDateTime": "2020-11-04T10:45:41.564Z",
    "visitors": [
      {
        "registeredUsers": [
          "johndoe123"
        ]
      }
    ]
  }
}'

EQ-2021101​

CodeEQ-2021101
DescriptionThe server has encountered an unexpected error. We apologize for the inconvenience. Please try again later.
Generic CauseThe system has encountered an unexpected problem.
Quick FixTry again later, post the issue on our Equinix Community forum, or contact api-support@equinix.com.
ERROR SCENARIO EXAMPLE
ERROR CODE: "EQ-2021101"
MESSAGE:    "The server has encountered an unexpected error. We apologize for the inconvenience. Please try again later."
 

Try calling the API again.

Retry calling the API URL.

curl -X 
GET "https://api.equinix.com/access/v2/users/username1" 
-H "Content-type: application/json"
-H "Authorization: Bearer qwErtY8zyW1abcdefGHI"

EQ-2061101​

CodeEQ-2061101
DescriptionThe server has encountered an unexpected error. We apologize for the inconvenience. Please try again later.
Generic CauseThe system has encountered an unexpected problem.
Quick FixTry again later, post the issue on our Equinix Community forum, or contact api-support@equinix.com.
ERROR SCENARIO EXAMPLE
ERROR CODE: "EQ-2061101"
MESSAGE:    "The server has encountered an unexpected error. We apologize for the inconvenience. Please try again later."
 

Try calling the API again.

Retry calling the API URL.

curl -X
GET "https://api.equinix.com/colocations/v2/connectionServices?ibx=AT1"
-H "content-type: application/json"
-H "authorization: Bearer qwErtY8zyW1abcdefGHI"

EQ-2086101​

CodeEQ-2086101
DescriptionThe server has encountered an unexpected error. We apologize for the inconvenience. Please try again later.
Generic CauseThe system has encountered an unexpected problem.
Quick FixTry again later, post the issue on our Equinix Community forum, or contact api-support@equinix.com.
ERROR SCENARIO EXAMPLE
ERROR CODE: "EQ-2086101"
MESSAGE:    "The server has encountered an unexpected error. We apologize for the inconvenience. Please try again later."
 

Try calling the API again.

Retry calling the API URL.

curl -X 
GET "https://api.equinix.com/v2/invoices?startDate=2020-10-01&endDate=2021-01-01" 
-H "Content-type: application/json"
-H "Authorization: Bearer qwErtY8zyW1abcdefGHI"

EQX-111-500​

CodeEQX-111-500
DescriptionThe system had encountered an unexpected problem and we are tracking it with error code.
Generic CauseThe system encountered an unexpected problem and it is being tracked.
Quick FixTry again later, post the issue on our Equinix Community forum, or contact api-support@equinix.com.
ERROR SCENARIO EXAMPLE
ERROR CODE: "EQX-111-500"
MESSAGE:    "The system had encountered an unexpected problem and we are tracking it with error code."
 

Try calling the API again.

Retry calling the API URL.

curl -X
POST "https://api.equinix.com/v1/orders/smarthands/other" 
-H "Content-type: application/json"
-H "Authorization: Bearer qwErtY8zyW1abcdefGHI"
-d '{
   "ibxLocation": {
    "ibx": "AM1",
    "cages": [
      {
        "cage": "AM1:0A:00BC11",
        "cabinets": [
          "AM1:0A:00BC11:0123"
        ],
        "accountNumber": "123321"
      }
    ]
  },
  "schedule": {
    "requestedCompletionDate": "2019-10-22T08:40:28.574Z",
    "scheduleType": "EXPEDITED"
  },
  "serviceDetails": {
    "scopeOfWork": "Prepare a desk and chair by the cage."
  },
  "contacts": [
    {
      "contactType": "ORDERING",
      "userName": "andrew1"
    },
    {
      "contactType": "TECHNICAL",
      "userName": "andrew1",
      "workPhone": "1111111",
      "workPhonePrefToCall": "NEVER"
    },
    {
      "contactType": "NOTIFICATION",
      "userName": "andrew1"
    }
  ]
}