Developer Forum Equinix Customer Portal APIs Issues with work visits APIClosed
API User
Friday, March 6, 2020 - 22:46

I'm getting the following error for my work visit requests:

You don't have permission to access this cabinet

I've checked the list that I am sending against the list that is returned via the getLocation endpoint (

Is there any way to determine which cabinet is causing this issue? I have the full payload that I am sending available upon request.



Thursday, March 19, 2020 - 18:27

Hi Dustin,


To help us to debug this issue effectively, please drop an email to with:

  1. Request & Response paylod of /workvisit/locations API
  2. Request & Response payload of /orders/workvisit API


Equinix Team

Equinix Customer Portal

APIs that enables all aspects of Equinix Customer Portal features in a programmatic way. Includes user administration, order management & many other capabilities.