Hi all, this is the error I'm getting when calling /v1/orders/workvisit/locations

{'errors': [{'code': 'EQX-161-500',

   'message': 'The system had encountered an unexpected problem and we are tracking it with error code.'}],

'ticketId': '201023052138751'}

We have been using the /catalog/workvisitv1 API endpoint for a while now and we now have a new validation error that is causing a failure to use the API endpoint:

{"error":"Unable to create access request with Equinix. Status code = 400, error = {\"errors\":[{\"code\":\"EQX-161-6119\",\"fields\":[\"\/attachments\"],\"message\":\"Justification form is mandatory for visiting the IBX : %s. Justification is available to download as part of work visit page in Equinix Customer Portal.\",\"messageParams\":[\"CH3\"]}],\"ticketId\":\"redacted\"}"}

This appears to be a new validation error. I haven't seen anything regarding changes to the published API. Do you guys know if this is a bug or a new requirement? 

I'm getting the following error for my work visit requests:

You don't have permission to access this cabinet

I've checked the list that I am sending against the list that is returned via the getLocation endpoint (https://developer.equinix.com/catalog/workvisitv1).

Is there any way to determine which cabinet is causing this issue? I have the full payload that I am sending available upon request.

Thanks,

Dustin

Hi, I'm receving 'The system had encountered an unexpected problem and we are tracking it with error code." error when attempting to post workvisits or returieve location details.

I'm using a correct setof credentials and the correct bearer token but there seems to be an issue with any request I make to the sandboxapi !

https://sandboxapi.equinix.com/v1/orders/workvisit/locations?detail=true

{
    "serviceDetails":{
        "schedule":{
            "endDateTime":"2020-01-20T15:54:04+00:00",
            "startDateTime":"2020-01-20T14:54:04+00:00"
        },
        "visitors":[
            {
                "company":"xxxxxxx",
                "firstName":"[Test]NTTS01",
                "lastName":"[Test]NTTS01"
            },
            {
                "lastName":"person",
                "firstName":"A",
                "company":"A corp"
            }
        ]
    },
    "contacts":[
        {
            "contactType":"NOTIFICATION",
            "userName":"xxxxxxxx"
        },
        {
            "contactType":"ORDERING",
            "userName":"xxxxxxx"
        }
    ],
    "ibxLocation":{
        "ibx":"LD4",
        "cages":[
            {
                "cabinets":[
                    "0000"
                ],
                "accountNumber":"xxxxxxx",
                "cage":"LD4:01:001S14"
            }
        ]
    },
    "customerReferenceNumber":"xxxxxxx"
}

Can anyone help me !

I'm currently getting a 400 response without any sort of indication of what the problem may be. Here is an example request that I am sending with some information redacted:

{ "ibxLocation": { "cages": [ { "cage": "AM2:1234", "accountNumber": "1234" } ], "ibx": "AM2" }, "customerReferenceNumber": null, "serviceDetails": { "estimatedDateTime": "2019-07-27T00:00:00+00:00", "shipmentDetails": { "noOfBoxes": 3, "trackingNumber": [ "123123123" ], "inboundType": "CARRIER", "description": null, "carrierName": "UPS" } }, "contacts": [ { "contactType": "NOTIFICATION", "userName": "test@test.com", "name": "First Last" }, { "contactType": "ORDERING", "userName": "test@test.com", "name": "First Last" } ] }

Please let me know if you need any information so that we can resolve this issue.

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