AA
API User
Monday, January 20, 2020 - 18:04

Hi, I'm receving 'The system had encountered an unexpected problem and we are tracking it with error code." error when attempting to post workvisits or returieve location details.

I'm using a correct setof credentials and the correct bearer token but there seems to be an issue with any request I make to the sandboxapi !

https://sandboxapi.equinix.com/v1/orders/workvisit/locations?detail=true

{
    "serviceDetails":{
        "schedule":{
            "endDateTime":"2020-01-20T15:54:04+00:00",
            "startDateTime":"2020-01-20T14:54:04+00:00"
        },
        "visitors":[
            {
                "company":"xxxxxxx",
                "firstName":"[Test]NTTS01",
                "lastName":"[Test]NTTS01"
            },
            {
                "lastName":"person",
                "firstName":"A",
                "company":"A corp"
            }
        ]
    },
    "contacts":[
        {
            "contactType":"NOTIFICATION",
            "userName":"xxxxxxxx"
        },
        {
            "contactType":"ORDERING",
            "userName":"xxxxxxx"
        }
    ],
    "ibxLocation":{
        "ibx":"LD4",
        "cages":[
            {
                "cabinets":[
                    "0000"
                ],
                "accountNumber":"xxxxxxx",
                "cage":"LD4:01:001S14"
            }
        ]
    },
    "customerReferenceNumber":"xxxxxxx"
}

 

Can anyone help me !

 

 

eqx-icon-logo
Equinix
Wednesday, January 22, 2020 - 10:57

Hello,

 

Thanks for reaching us out for the issue you are facing. We did  a quick try of invoking /locations & /orders/workvisit APIs in sandbox environment using a test user and could successfully get the responses from both the APIs. Can you please re-try  to see if you are still facing issues? If the issue continues, would request to share your exact payload by mailing it to api-support@equinix.com.

 

Thanks,

Equinix Team

 

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Equinix Customer Portal


APIs that enables all aspects of Equinix Customer Portal features in a programmatic way. Includes user administration, order management & many other capabilities.