Hi, I'm receving 'The system had encountered an unexpected problem and we are tracking it with error code." error when attempting to post workvisits or returieve location details.
I'm using a correct setof credentials and the correct bearer token but there seems to be an issue with any request I make to the sandboxapi !
https://sandboxapi.equinix.com/v1/orders/workvisit/locations?detail=true
{
"serviceDetails":{
"schedule":{
"endDateTime":"2020-01-20T15:54:04+00:00",
"startDateTime":"2020-01-20T14:54:04+00:00"
},
"visitors":[
{
"company":"xxxxxxx",
"firstName":"[Test]NTTS01",
"lastName":"[Test]NTTS01"
},
{
"lastName":"person",
"firstName":"A",
"company":"A corp"
}
]
},
"contacts":[
{
"contactType":"NOTIFICATION",
"userName":"xxxxxxxx"
},
{
"contactType":"ORDERING",
"userName":"xxxxxxx"
}
],
"ibxLocation":{
"ibx":"LD4",
"cages":[
{
"cabinets":[
"0000"
],
"accountNumber":"xxxxxxx",
"cage":"LD4:01:001S14"
}
]
},
"customerReferenceNumber":"xxxxxxx"
}
Can anyone help me !
Hello,
Thanks for reaching us out for the issue you are facing. We did a quick try of invoking /locations & /orders/workvisit APIs in sandbox environment using a test user and could successfully get the responses from both the APIs. Can you please re-try to see if you are still facing issues? If the issue continues, would request to share your exact payload by mailing it to api-support@equinix.com.
Thanks,
Equinix Team